The LAIR Model
Evaluate. Pause.
Remediate. Retrofit.
Prove. Hand back.
A practical, end-to-end route from identifying repeat issues through to certified outcomes. One accountable partner, one clear process, measurable results for homes and residents.
Step 01
Evaluate
Find and prioritise before work begins.
LAIR starts by mapping housing stock to identify repeat issues, cluster homes with shared defects and prioritise the properties where intervention will have the greatest impact. This avoids reactive, one-off repairs and creates a planned programme of work.
- Clustered property mapping
- Repeat-issue identification
- Prioritised intervention schedule
- Baseline condition data
01
Evaluate
Find and prioritise before work begins.
Step 02
Diagnose
Understand the root cause, not just the symptom.
A thorough technical assessment of each home covers structural defects, ventilation performance, moisture levels, thermal comfort and resident needs. The diagnosis defines the right intervention — not the cheapest or fastest — and forms the basis of the remediation and retrofit plan.
- Ventilation and IAQ assessment
- Moisture and damp survey
- Structural defect report
- Resident needs and vulnerability review
02
Diagnose
Understand the root cause, not just the symptom.
Step 03
Pause & Remediate
Stop the harm. Fix the cause.
Before any retrofit work begins, LAIR pauses and treats immediate risks: visible mould is safely removed, defects are repaired, and homes are dried to a safe standard. This protects residents during the works programme and ensures retrofit measures are installed into a sound, dry fabric.
- Safe mould treatment and removal
- Structural defect repair
- Controlled drying programme
- Consequential damage addressed
03
Pause & Remediate
Stop the harm. Fix the cause.
Step 04
Retrofit
Upgrade comfort and performance in one plan.
With the home remediated and dry, LAIR installs the retrofit measures identified at diagnosis: improved ventilation, insulation upgrades, fabric repairs and comfort performance improvements. All works are coordinated under one plan, reducing disruption and avoiding repeat contractor visits.
- Ventilation system upgrade
- Insulation and fabric improvement
- Comfort performance measures
- Coordinated single-mobilisation delivery
04
Retrofit
Upgrade comfort and performance in one plan.
Step 05
Prove
Measure what matters. Certify the outcome.
Post-works monitoring tracks indoor air quality, moisture levels and thermal performance to verify that the intervention has worked. Independent commissioning and certification provides housing partners with a defensible evidence trail and supports regulatory compliance.
- IAQ and moisture monitoring
- Independent commissioning
- Outcome certification
- Regulatory compliance evidence
05
Prove
Measure what matters. Certify the outcome.
Step 06
Hand Back
A healthier home. A clear record.
The home is returned to the resident and housing partner with a complete evidence trail: what was found, what was done, and what the measured outcomes are. Residents receive clear communication throughout. Partners receive a report that supports asset management, compliance and future planning.
- Resident handback pack
- Full works and outcomes report
- Asset management data
- Resident satisfaction record
06
Hand Back
A healthier home. A clear record.
Built on
Four core principles.
Resident-centred
Every step is designed around the people living in the home — clear communication, minimal disruption, and outcomes that improve daily life.
Quality-assured
Independent commissioning and certification at every stage means partners can trust the evidence and stand behind the outcomes.
Data-led
Monitoring and measurement are built into the process, not added as an afterthought. Every home generates a data record that supports future planning.
Sustainable
Remediation and retrofit are delivered together, reducing carbon, improving energy performance and creating homes that stay healthier for longer.
LAIR Holdings Limited